Terms and Conditions

Again Welcome to Kundayo Serviced Apartments Website! We will be glad if you will choose to stay with us. It is our desire to provide the highest quality accommodation possible to our guests.

Please find below useful information on our Terms and Conditions of Occupancy for your consideration

CONTENTS OF APARTMENT

All apartments are fully furnished to a high standard. The kitchens are fully equipped with all cutlery and crockery, bedding and towels, fully equipped kitchen with kettle, cooker, fridge, and TV

A full inventory of all equipment is provided. No items are to be removed from the apartments during your stay. The property and all equipment must be left free of damage at the end of rental period. Except in the case of normal wear and tear the hirer will be responsible for making good the apartment or its contents which has occurred due to negligence, willful damage or irresponsible behavior on the part of those occupying the apartment or their guests. Any damage must be reported without delay, to Kundayo Apartment Services. The cost of repair or replacement must be agreed with and paid to Kundayo Apartment Services.

If any damage or replacement is required, tenant shall be liable to pay a minimum of USD 30 for each item. Any disputes with the contents in the inventory checklist have to be raised within 12 hours from the date of arrival otherwise is implicitly assumed that you have agreed to the contents of the inventory and the conditions of the items.

We request that 30 minutes before your departure, to notify one of the Kundayo staff who can finalize formalities of inventory checks.

BOOKING AND PAYMENTS

All bookings applications and any payment accepted by Kundayo Apartments are subject to these terms and conditions of occupancy which are considered to have been accepted in full by the hirer and all persons in the party.

No more than the persons named in the booking form may occupy the apartment

All prices are quoted in US dollars, however,

Booking is only confirmed upon receipt of your deposit. Written confirmation and receipt for the deposit will be sent to you via e-mail.

The following method of payments are accepted

1. Direct Deposit/Wire Transfer

2. Banker’s Cheque/or Bankers Draft

3. Cash

Note:

For bank details and other preferred methods of payment please contact us

PAYMENTS:

All payments have to be made in ADVANCE at our office.

CANCELLATION:

All notification of cancellation must be made in writing to Kundayo Serviced Apartments through this email, This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

ARRIVAL/DEPARTURES:

Check in time is from 11.30 A.M. while check out time is between 10.30 to 11.00 A.M. Any variation to these times can be made with prior permission from management. Any checkouts not authorized by management and after checkout time, client shall be charged for that fully day.

CLEANING SERVICES

Cleaning services are ONLY available between 8.00AM and 12.00 P.M everyday. They include maid services everyday. All linen and towels are included and changed once a week.

COMPLAINTS:

Any complaints about the apartments or their contents must be reported on site and recorded accordingly. Failure to do so, we will not be held responsible in any way. Following that, any dissatisfaction arising with the handling and resolving of the complaint on site must be received by us in writing not later than 7 days after clients’ departure. Failure to do so will result in the hotel taking no responsibility or action.

INSURANCE AND LIABILITY:

Kundayo Apartment Services cannot be held responsible in any way for theft, loss or damage to any personal belongings at the apartment location. Nor can we be held liable for acts of defaults caused by third parties. Also we are not responsible for compensation any losses to the stores/goods during or after your stay. Nevertheless, we shall not be held responsible for personal injury or any other form of disability or inconvenience and financially responsibility shall be that of the client alone. You are advised to ensure that your own insurance policies cover loss or damage to personal property during your stay. You are advised to take out adequate travel and personal insurance.

PERSONAL INSURANCE:

The apartment hire cost does include any personal insurance cover. It recommended that client to have their own insurance against personal accident and illness.

RESPONSIBILITY:

We will not accept responsibility or be liable for inconveniences or financial implications of any sort arising from any incident on the premises during your stay. This includes any lack of service not available due to areas out of the hotels control like water shortage, power cuts, and weather conditions and all other.

LOST PROPERTY:

Any items left in the apartment will be kept for 3 months after the departure date.

NUMBER OF OCCUPANT:

The number of people permitted to occupy each apartment is limited to two. It may however be possible for a child below age 12 to share apartment with the parent. Please contact us to discuss.

PETS:

Unfortunately no pets are allowed.

SECURITY:

The premise is very secure and is guarded by caretakers in the morning and security guards in the evening.

COMPLAINTS:

Any complaints about the apartments or their contents must be reported on site and recorded accordingly. Failure to do so, we will not be held responsible in any way. Following that, any dissatisfaction arising with the handling and resolving of the complaint on site must be received by us in writing not later than 7 days after clients’ departure. Failure to do so will result in taking no responsibility or action. .Written complaints should be sent to Kundayo Serviced Apartments, P.O. Box 1749, Arusha Tanzania or email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Kundayo will take all reasonable steps to resolve the problem.

LAW:

These terms and conditions are governed in accordance with the Law of Tanzania

 





 

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Testimonies

“I had a very good week at Kundayo Serviced Apartments and the service was great, and the place is very clean and quiet! “

Leon, USA

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